
Retail-hell beckons a Cornucopia (festive, right?) of dire size situations, coupons that work on less than 16% of our inventory (and subsequent rants, cuss words and storm-offs) and last but not least, stupidity. I and I do mean stupidity, as in dumbness, inanity, idiocy, as in that light bulb never turned on in the first place and the hamster’s wheel is egg-shaped. Am I mean? Yes. Am I accurate, even more so yes.
I’ll begin with some clueless customers, “here’s my coupon does it work with these?” She said as she slung 6 slightly different onesies onto the counter and waved a coupon in my face.
“No…” I began.
“NOTHING works with these coupons! Why even give them out!” She pontificated and with much accuracy, the coupons do not work on a whole lot in our store, but that’s not my fault, nor is it my fault that most customers neglect to read the back of the coupon detailing all of the exemptions and instead prefer the rush of anger/surprise when I tell them the coupon will not work… aaaand I do this for nine hours a day.
“Well, this coupon isn’t for our store…” I said as politely as I could, slightly relieved that I wasn't dealing with yet another neglectful store customer....
“It’s not? Hey ma, what store're we at?”
“Do you still want your items?”
“No! Not without the coupon!” They stormed off to JC Penney’s, where the coupon had come from…
I am SO judging you right now. You drove all the way up here from Wyoming and in those 2-3 hours, neglected to read the entire coupon—specifically which store it belonged to. You’re an idiot. You don’t deserve the coupon. In fact, I want the coupon back so I can give it to a third grader, because at least they still maintain the ability to follow directions!
Another situation I frequently encounter is the Wrong Size-Coup, “what do you mean this doesn’t come in a 48 inch waist?!?” I merely shake my head at you. It’s difficult to refrain from jeering that the FDA banned 6X clothing due to the rampant obesity in the US, if only it were true.
I’ve gotten over working in the plus-sized section, even if the nastier customer specimens manifest there. As one co-worker once whispered to me, “they take their anger out on us because they’re too fat to do anything about it. They have to channel that anger somewhere…” Spot on!
There are also the self-important folks that insist on grabbing my attention while I’m clearly ringing up a transaction with several more waiting patiently in line, “Can I ask you a quick question? What price is this? Where is the bathroom? Have you seen my lost credit card??”
No. I don’t know. Follow the freaking signs. Call customer service.
Trust me, Seemingly Urgent Question Holder, you’re no more important to me than the lady in line with three screaming kids and a handful of coupons I already know won’t work on sale priced items. Get your cuss in cussing line or find an associate that isn’t waist deep in business!
Some customers—on the selling floor—randomly hand me items and ask, “is this on sale? I mean it says it’s this price, but is it really?”
Funny, as much time as I spend here, I have not yet installed a price check device into my wrist nor am I Lt. Commander Data, furthermore, not three feet behind you is the Customer Price Check module. Helpless idiots. All of you!